Pre-Season Deadlines - Save the Dates!
Friday, October 11, 2024 - 09:02
Time to announce our Holiday order deadlines! Plan ahead and prepare for the season with a piece of mind. We’ll do everything we can to ensure that your clients get to cherish their photos before Christmas Eve!
If you want to receive your orders before the Holidays, please have these dates in mind:
Photo Products with a longer deadline:
Photo Product
| Deadline |
Prints,
DreamPrints 4K,
Art Prints, Retro Prints, Accordion Mini Books, Calendars,
Luxury Greeting Cards,
Envelope for Prints,
Eco Gift Box for Prints and Accordion Mini Books. | order and pay by:
Orders placed before deadlines are made according to the
❗️Starting December 1st, only air delivery services,
|
Products with a shorter deadline:
Photo Product
| Deadline |
Photo Book Pro, Photobook Basic, DreamBook 4K, Photo Album, Album Box, Lite Album, Triplex, Folio Box, Wall Decor, DUO Lite, Softcover Photobook, USB Stick, Pendrive Box, USB Memory Box, CD/DVD Case, Folio Box Cards, Folio Prints Lite, Large Format Prints Basic Large Format Prints Pro, Mounted Print, Wooden Box, Traditional Self-Mount Photo Album, Canvas. | order and pay by: Dec 6th, 2024 Orders placed before deadlines are made according to the ❗️Starting December 1st, only air delivery services, |
Orders placed past their respective deadline will be shipped after the holidays.
Place your orders according to the deadlines to ensure delivery in time for Christmas.
For the most recent updates on turnaround times, be sure to visit our Production Time subpage. We advise you to visit this section whenever you want to place your order as we update this information on a regular basis. Once you get in the habit of checking this tab, your order planning process will become much easier.
Another crucial piece of information: Free shipping is NOT available in Europe from Nov 23rd,2024 through Jan 7th, 2025.
HOW TO MAKE IT ON TIME
Here’s a few tips that will help you alleviate the stress off of seasonal preparations and keep your ordering process smooth.
✱ Order Prints Separately. This will ensure the shortest possible turnaround time. Adding on other photo products will delay your delivery since they take longer to produce. ✱ Stock up on Versatile Products: You can order non-personalised products (like envelopes for prints) ahead of time and have them ready in your studio. You won’t have to worry about the packaging when your prints arrive. ✱Order less, more frequently. Easy as that: the faster you order, the faster you receive your package - don’t procrastinate. ✱ Check your email after placing your order - we will send you the turnaround times for your particular order. You will also receive crucial, most recent updates about potential unexpected changes in delivery times. Please understand that this part of the year is busy for you, for us and for shipping providers. Let’s all contribute to the timely delivery of your holiday orders. ✱ If possible - order after the Holidays. Perhaps you have some projects that can be finalised after the Holidays? Great! Hold off on them and prioritise the more urgent projects that must arrive before Christmas Eve. 😊 |
We encourage you to read our frequently asked questions before the Holiday season:
PRE-CHRISTMAS FAQ
Do orders take longer to make during the season?
Oftentimes, because of their sheer number, they do. This has to do with the severe strain that’s being put both on our production team and our printing equipment. Several processes can take longer if they all use the same type of technology and need to be done at the same time, and a larger list of orders directly affects their completion rate in terms of packaging and sorting. Of course, this calls for an obscene amount of preparation on our side - 24 hour production, weekend shifts, temporary staffing increases by the hundreds, and machines that aren’t switched off for days at a time. When we say that we do everything we can to reduce order delays, we mean it! Nevertheless, the ordering season often abides by its own whims, and even with everything we’ve mentioned, you shouldn’t completely write off the risk of an extended production time.
How do you decide on the order processing sequence?
This is determined by the date of placing the order. In other words: we process orders one by one, according to the date of their receipt. Therefore, we advise you to place smaller orders, more frequently. Your orders fall into a queue and we carry out orders according to it. If this queue is long, then the process of creating the product itself is also longer.
Is it guaranteed that my order will be shipped in accordance with these deadlines?
Every year we attempt to do our absolute best in that aspect, and this year is no exception. In addition to preemptively increasing our production’s employee count, we’re also stocked up on all of the most often-used materials and supplies. Our printers are routinely checked and serviced for minimal downtime. It’s safe to say that we’re operating at peak efficiency. However, all of this still won’t suffice for a guarantee, as unforeseeable things can always happen: equipment breakdowns, power outages, production coordinators falling ill, and who-knows-what-else. This is why we must once again underline the importance of not leaving your order to be made until the very last moment. If the orders come in early, we have a chance to react in case anything does happen, and you have much better chances of getting those beautiful photos sent to you before Christmas.
Can my order be expedited/Can I use express production?
No. Interfering with our production line by putting orders ahead of schedule, especially in this part of the year, can cause unnecessary disturbances in our production cycles, which are already strained at this time. We can’t risk extending the production time for other people's orders.
Can I place non-standard orders during this time?
Unfortunately, no - between the 15th of November, 2024 and the 31st of January, 2025, we won’t be able to create products with custom parameters.
How can I check my shipping status?
Your customer area’s order history will usually let you monitor ongoing shipping details, but please be aware that sometimes overworked shipping providers may not update the package status on their end. Our customer service often receives queries for orders that were already sent out, but have a status which claims that they have never left our facility.
Good Luck!
