Pre-Christmas order deadlines 2025

With the holiday season approaching fast, we’re here to help you stay organised and avoid the last-minute stress. Keep these two key dates in mind to make sure your orders arrive just in time for Christmas. 

The first deadline is December 8th (Monday)  – place your orders by 11 AM GMT/6 AM EST

The deadline of December 8 applies to the following photo products: 

The second date is December 11th - Thursday.  
This deadline applies to the following products: 

Orders placed past their respective deadline will be shipped after the holidays.

Another crucial piece of information: We are SUSPENDING FREE SHIPPING from Nov 22nd,2025 through Jan 7th, 2026.

Here’s what you also need to know:
•    Check the latest updates on production times here: Production Times
•    Find out what you, as a photographer, can do to get your orders faster: Discover the secret to shorter turnaround

Best practices for the pre-holiday season:

• don’t leave everything to the last minute - order as soon as your product is ready.
• don’t combine prints with other products – by ordering them separately, you’ll receive them faster.
• stock up -  Envelopes for Prints, Eco Gift Boxes – these are products you can order in advance and have on hand.
• plan your last client sessions wisely – give yourself, your clients, and us a time buffer that will ensure delivery before the holidays, even in case of delays.

If you have any questions or encounter any issues, please maintain regular contact with your Account Manager – reporting changes or problems promptly increases the likelihood of a timely solution. 

We encourage you to read our frequently asked questions before the Holiday season:

PRE-CHRISTMAS FAQ
 

Do orders take longer to make during the season?
Oftentimes, because of their sheer number, they do. This has to do with the severe strain that’s being put both on our production team and our printing equipment. Several processes can take longer if they all use the same type of technology and need to be done at the same time, and a larger list of orders directly affects their completion rate in terms of packaging and sorting. Of course, this calls for an obscene amount of preparation on our side - 24 hour production, weekend shifts, temporary staffing increases by the hundreds, and machines that aren’t switched off for days at a time. When we say that we do everything we can to reduce order delays, we mean it! Nevertheless, the ordering season often abides by its own whims, and even with everything we’ve mentioned, you shouldn’t completely write off the risk of an extended production time.

How do you decide on the order processing sequence? 
This is determined by the date of placing the order. In other words: we process orders one by one, according to the date of their receipt. Therefore, we advise you to place smaller orders, more frequently. Your orders fall into a queue and we carry out orders according to it. If this queue is long, then the process of creating the product itself is also longer. 
 

Is it guaranteed that my order will be shipped in accordance with these deadlines?
Every year we attempt to do our absolute best in that aspect, and this year is no exception. In addition to preemptively increasing our production’s employee count, we’re also stocked up on all of the most often-used materials and supplies. Our printers are routinely checked and serviced for minimal downtime. It’s safe to say that we’re operating at peak efficiency. However, all of this still won’t suffice for a guarantee, as unforeseeable things can always happen: equipment breakdowns, power outages, production coordinators falling ill, and who-knows-what-else. This is why we must once again underline the importance of not leaving your order to be made until the very last moment. If the orders come in early, we have a chance to react in case anything does happen, and you have much better chances of getting those beautiful photos sent to you before Christmas.

Can my order be expedited/Can I use express production? 
No. Interfering with our production line by putting orders ahead of schedule, especially in this part of the year, can cause unnecessary disturbances in our production cycles, which are already strained at this time. We can’t risk extending the production time for other people's orders.

Can I place non-standard orders during this time?
Unfortunately, no - between November 15th, 2025 and January 31st, 2026, we won’t be able to create products with custom parameters.

How can I check my shipping status?
Your customer area’s order history will usually let you monitor ongoing shipping details, but please be aware that sometimes overworked shipping providers may not update the package status on their end. Our customer service often receives queries for orders that were already sent out, but have a status which claims that they have never left our facility.
 

We wish you a successful season, free from stress, and full of beautiful moments and memories.